The Insert > Hyperlink option used to work fine before, but now it is grayed out.

I tried the Ctrl+k keyboard shortcut, but it doesn't work either. I would appreciate it if you could help me know what is the problem and how I can resolve it.

P.S. It is a work machine and I have almost no admin privileges. My Windows version is 1803, and Office version 14.0

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1 Answer

This will be because the Format Text option is Plain Text, which doesn't support hyperlinks. You can check this from the ribbon bar

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Change the format to HTML, and normal service should resume.

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