MS Outlook 2013 automatically closes and restarts continuously. When I checked the Event Viewer, I found the below mentioned error. Kindly check and provide the solution for the same.

Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506742d6 Faulting module name: outlph.dll, version: 15.0.4997.1000, time stamp: 0x5a2f8819 Exception code: 0xc0000005 Fault offset: 0x000000000000a0cf Faulting process ID: 0x20a8 Faulting application start time: 0x01d44fd9c4b1b947 Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE Faulting module path: C:\Program Files\Microsoft Office\Office15\outlph.dll Report ID: 6f6fa814-fe5e-4541-83b3-d85beffabf17 Faulting package full name: Faulting package-relative application ID: 

1 Answer

Try starting outlook in safe mode.

To do this click the start button and type outlook /safe then press return, any add-ons or plugins you do have wont load, if it's stable the next thing will be to remove the offending one.

MS support should have done this with you though

Your Answer

Sign up or log in

Sign up using Google Sign up using Facebook Sign up using Email and Password

Post as a guest

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy